Run. Jump. Climb.
Frequently Asked Questions
Parkour Generations uses an online class timetable to allow customers to find classes and then sign up to, and pay for, classes that they wish to attend. This system is provided by software called Teamup.
Yes, to use the online booking & payment system you will need an account. You can sign up by heading to our Classes page and clicking any class, clicking through to book on Teamup, then clicking ‘Login/Signup’ when prompted. Alternatively, if you attend a class or at the Chainstore facility without having used the online system previously, our coach at the class will have entered your name onto the system as part of class registration. You will then be sent an email automatically with instructions to follow to finish setting up your account.
Yes, you can create and manage sub-accounts for children and other people using the Families feature of our booking software. Full details on how to do this can be found on the Teamup Support site by clicking here.
By signing up online, you can pay for a class using a card or direct debit and therefore don’t need to worry about bringing cash to the class. You will also get a guaranteed spot on busy classes, and be eligible for special online only discounts and promotions. You can also purchase memberships and discounted class packs online.
You will be marked as ‘Not Attended’ by the coach on the class register, and you will not be charged/your credit will not be used.
Yes! Each of our monthly memberships are based on a rolling monthly contract, so you can cancel at any time. Please be aware though, if you cancel half way through a month, you won’t get a refund for the remainder of the month – your membership will just expire at the end of that month.
Class Packs are not refundable after purchase. To manage your memberships, sign in to your account on our Teamup page and click the ‘Dashboard’ tab above the calendar.
Price changes will always be clearly advertised on our site and at the Chainstore well in advance of them taking place. Wherever possible, any changes made will only apply to new customers, and old customers will continue on their current membership until cancelled or expired.
Class packs can be redeemed on any class that is available for online registration (see the question below). They do not have to be used consecutively or all on the same type of class. Please note however that all classes in the 5 pack must be redeemed within 1 month of purchase date, and 10 class packs within 3 months of date of purchase.
Some classes are not solely provided by us, but by other organisations where we provide coaching for their classes. While still open for anyone to attend, these classes are therefore not included in any memberships and not available for online registration, as these organisations will often charge their own fees. This will be indicated clearly in the class description text. If you wish to attend any of these classes, just come along to the class and pay by cash in person.
Here is our weekly schedule for our Parkour classes and sessions. Booking is straight forward – Find and click on the class you want to attend and you will click through to a booking page.